Now that you’ve got the deets, time to treat yourself. Our bestsellers are waiting for you.
All the details, all in one place. Whether you're wondering about shipping, sizing, or returns, we've got you covered. Click a category below or scroll to find your answer.
What’s your return policy?
We offer store credit only—no refunds. If your Ola piece isn’t quite right, you can return it within 30 days of receiving it, as long as it’s unworn, unwashed, and in its original packaging.
Can I return an item if I’ve tried it on?
For hygiene reasons, we ask that you try on just one pair (with underwear on!) before deciding if you need to return. If it’s not the right fit, send the rest back, and we’ll issue store credit.
How do I return an item?
Jump over to our Returns Portal, enter your order details, and follow the steps. Easy peasy.
What if I receive a faulty or incorrect item?
That’s on us! If you’ve received something faulty or not what you ordered, email us at orders@olathelabel.com.au with photos, and we’ll make it right.
Can I exchange for a different size?
Since we offer store credit, you can simply return your item and reorder in the size you need.
How long does it take to process a return?
Once we receive your return, please allow 5-7 business days for processing. You’ll get an email once your store credit has been issued.
Where do you ship to?
We currently ship World Wide.
How long will my order take to arrive?
Once your order leaves our warehouse, shipping times depend on where you are:
Australia: 2-7 business days
New Zealand: 5-10 business days
US & International: 7-14 business days
Please note that during peak sales (like Black Friday), things may take a little longer—we promise it’s worth the wait.
Can I track my order?
Absolutely. Once your order ships, you'll get a tracking link straight to your inbox so you can stalk your package all the way to your door.
What do I do if my order is delayed or lost?
If your order seems to be MIA, first check your tracking link for updates. Still no sign of it? Email us at orders@olathelabel.com.au with your order number, and we’ll sort it out.
Do you offer express shipping?
Yep! Express shipping is available at checkout for those last-minute, 'I need it now' moments.
What if I entered the wrong shipping address?
Oops! If you’ve just placed your order, email us ASAP at hello@olathelabel.com.au
If your order has already shipped, we can’t guarantee changes, but we’ll do our best to help.
How do I find my perfect fit?
Check out our size guide for all the deets.
Are your products true to size?
Yes! But check out the size guide as all products have their own fit recommendations.
Would I be different sizes in different styles?
Yes! Since each style is designed to sit differently on the body, the way they fit can vary slightly—even with our ultra-stretchy fabrics.
Thongs vs. Briefs: A thong needs to fit your waist since there’s no booty coverage to factor in. You may want to size down in a thong for a secure fit at the waist.
High Rise vs. Bikini Styles: A high-rise style (thong or brief) is designed to sit at your natural waist, so you want to ensure the waist fits comfortably. A bikini style, on the other hand, sits lower on the hips.
Seamless Stretch Factor: Seamless fabric is designed to stretch up to 2x its size, so it will mold to your body.
If you love a snug, held-in feel, go down by one size. If you prefer a little more ease stick to your normal size.
What makes Ola underwear different?
No tags, no underwire, no annoying bits —just smooth, breathable, second-skin comfort. Designed for all-day wear and made to move with you.
Do your products have a cotton gusset?
Yes! Because we care about both comfort and your health. A breathable cotton gusset keeps things fresh.
How do I care for my Ola pieces?
Treat them like your fave loungewear:
- Cold, gentle machine wash
- No fabric softener
- Air dry
How do bundles work?
Bundles = savings. Grab multiple pairs at a discount—no code needed. Just shop via our Bundles Page & add to cart.
Can I mix and match colours in a bundle?
Yes! Pick your fave colours and sizes, and create your own perfect bundle!
Do you offer gift cards?
Yep! Perfect for when you want to give someone the gift of ultimate comfort (but let them choose). Get one here
How do I redeem a gift card?
Enter the unique code at checkout—it’s that easy.
Do you work with influencers or creators?
We love working with like-minded babes! If you're interested, email us hello@olathelabel.com.au
How do I join the Ola community?
Follow us on Instagram, TikTok, and sign up for our emails to stay in the loop. It’s where we drop new colours, exclusive offers, and fun behind-the-scenes content.
What’s the best way to keep up with new drops?
Our email list gets first dibs, so sign up! You’ll also see sneak peeks on Instagram before anyone else.
What’s your return policy?
We offer store credit only—no refunds. If your Ola piece isn’t quite right, you can return it within 30 days of receiving it, as long as it’s unworn, unwashed, and in its original packaging.
Can I return an item if I’ve tried it on?
For hygiene reasons, we ask that you try on just one pair (with underwear on!) before deciding if you need to return. If it’s not the right fit, send the rest back, and we’ll issue store credit.
How do I return an item?
Jump over to our Returns Portal, enter your order details, and follow the steps. Easy peasy.
What if I receive a faulty or incorrect item?
That’s on us! If you’ve received something faulty or not what you ordered, email us at orders@olathelabel.com.au with photos, and we’ll make it right.
Can I exchange for a different size?
Since we offer store credit, you can simply return your item and reorder in the size you need.
How long does it take to process a return?
Once we receive your return, please allow 5-7 business days for processing. You’ll get an email once your store credit has been issued.
Where do you ship to?
We currently ship World Wide.
How long will my order take to arrive?
Once your order leaves our warehouse, shipping times depend on where you are:
Australia: 2-7 business days
New Zealand: 5-10 business days
US & International: 7-14 business days
Please note that during peak sales (like Black Friday), things may take a little longer—we promise it’s worth the wait.
Can I track my order?
Absolutely. Once your order ships, you'll get a tracking link straight to your inbox so you can stalk your package all the way to your door.
What do I do if my order is delayed or lost?
If your order seems to be MIA, first check your tracking link for updates. Still no sign of it? Email us at orders@olathelabel.com.au with your order number, and we’ll sort it out.
Do you offer express shipping?
Yep! Express shipping is available at checkout for those last-minute, 'I need it now' moments.
What if I entered the wrong shipping address?
Oops! If you’ve just placed your order, email us ASAP at hello@olathelabel.com.au
If your order has already shipped, we can’t guarantee changes, but we’ll do our best to help.
How do I find my perfect fit?
Check out our size guide for all the deets.
Are your products true to size?
Yes! But check out the size guide as all products have their own fit recommendations.
Would I be different sizes in different styles?
Yes! Since each style is designed to sit differently on the body, the way they fit can vary slightly—even with our ultra-stretchy fabrics.
Thongs vs. Briefs: A thong needs to fit your waist since there’s no booty coverage to factor in. You may want to size down in a thong for a secure fit at the waist.
High Rise vs. Bikini Styles: A high-rise style (thong or brief) is designed to sit at your natural waist, so you want to ensure the waist fits comfortably. A bikini style, on the other hand, sits lower on the hips.
Seamless Stretch Factor: Seamless fabric is designed to stretch up to 2x its size, so it will mold to your body.
If you love a snug, held-in feel, go down by one size. If you prefer a little more ease stick to your normal size.
What makes Ola underwear different?
No tags, no underwire, no annoying bits —just smooth, breathable, second-skin comfort. Designed for all-day wear and made to move with you.
Do your products have a cotton gusset?
Yes! Because we care about both comfort and your health. A breathable cotton gusset keeps things fresh.
How do I care for my Ola pieces?
Treat them like your fave loungewear:
- Cold, gentle machine wash
- No fabric softener
- Air dry
How do bundles work?
Bundles = savings. Grab multiple pairs at a discount—no code needed. Just shop via our Bundles Page & add to cart.
Can I mix and match colours in a bundle?
Yes! Pick your fave colours and sizes, and create your own perfect bundle!
Do you offer gift cards?
Yep! Perfect for when you want to give someone the gift of ultimate comfort (but let them choose). Get one here
How do I redeem a gift card?
Enter the unique code at checkout—it’s that easy.
Do you work with influencers or creators?
We love working with like-minded babes! If you're interested, email us hello@olathelabel.com.au
How do I join the Ola community?
Follow us on Instagram, TikTok, and sign up for our emails to stay in the loop. It’s where we drop new colours, exclusive offers, and fun behind-the-scenes content.
What’s the best way to keep up with new drops?
Our email list gets first dibs, so sign up! You’ll also see sneak peeks on Instagram before anyone else.
Still need help? reach out to us orders@olathelabel.com.au